At Trackon Software ("we," "our," or "us"), we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.
1. Information We Collect
Personal Information
We may collect personal information that you voluntarily provide to us when you:
- Fill out contact forms or request demos
- Subscribe to our newsletter
- Create an account or use our services
- Communicate with us via email or other channels
This information may include:
- Name and company name
- Email address and phone number
- Business information and job title
- Any other information you choose to provide
Automatically Collected Information
When you visit our website, we may automatically collect certain information about your device and browsing actions, including:
- IP address and browser type
- Operating system and device information
- Pages visited and time spent on pages
- Referring website addresses
- Cookies and similar tracking technologies
2. How We Use Your Information
We use the information we collect for various purposes, including:
- Service Delivery: To provide, maintain, and improve our services
- Communication: To respond to your inquiries and send you updates
- Marketing: To send promotional materials (with your consent)
- Analytics: To analyze website usage and improve user experience
- Legal Compliance: To comply with legal obligations and protect our rights
3. Information Sharing and Disclosure
We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:
- Service Providers: With trusted third-party service providers who assist us in operating our website and services
- Legal Requirements: When required by law or to protect our rights and safety
- Business Transfers: In connection with a merger, acquisition, or sale of assets
- With Your Consent: When you have given us explicit permission
4. Data Security
We implement appropriate technical and organizational security measures to protect your personal information. However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.
5. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your experience on our website. You can control cookie preferences through your browser settings. Please note that disabling cookies may affect website functionality.
Types of Cookies We Use:
- Essential Cookies: Required for website functionality
- Analytics Cookies: Help us understand how visitors use our site
- Marketing Cookies: Used to deliver relevant advertisements
6. Your Rights
Depending on your location, you may have certain rights regarding your personal information:
- Access: Request access to your personal information
- Correction: Request correction of inaccurate information
- Deletion: Request deletion of your personal information
- Objection: Object to processing of your information
- Portability: Request transfer of your information
- Withdrawal: Withdraw consent at any time
7. International Data Transfers
Your information may be transferred to and maintained on servers located outside your country of residence. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.
8. Children's Privacy
Our services are not directed to individuals under the age of 18 ("Children"). We do not knowingly collect personally identifiable information from children under 18. If you are a parent or guardian and you are aware that your child has provided us with Personal Information, please contact us. If we discover that a child under 18 has provided us with Personal Information, we will delete such information from our servers immediately.
9. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.
10. Service Providers
We may employ third-party companies and individuals to facilitate our Service, to provide the Service on our behalf, to perform Service-related services, or to assist us in analyzing how our Service is used.
These third parties have access to your Personal Information only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.
11. Compliance With Laws
We will disclose your Personal Information where required to do so by law, subpoena, or other legal process. We may also disclose your information when we believe disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request.
12. Cookie Policy
We use cookies to enhance your experience on our website. Cookies are files with a small amount of data, which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your computer's hard drive.
You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service. You can manage your cookie preferences through your browser settings.
13. Data Security Measures
We implement a variety of security measures to protect your personal information, including encryption, access controls, and secure protocols. However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security.
14. Accessibility Statement
We are committed to ensuring our website is accessible to all users. If you encounter any accessibility issues, please contact us at info@trackonsoftware.com and we will work to address them promptly.
15. Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.
You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.
16. Contact Us
If you have any questions about this Privacy Policy or our privacy practices, please contact us:
- Email: info@trackonsoftware.com
- Phone: +971 58 632 4166
- Address: AstroLabs, Cluster R, JLT, Dubai, UAE
17. GDPR Compliance (For EU Residents)
If you are located in the European Economic Area (EEA), you have additional rights under the General Data Protection Regulation (GDPR):
- Right to be informed about data collection and use
- Right to access your personal data
- Right to rectification of inaccurate data
- Right to erasure ("right to be forgotten")
- Right to restrict processing
- Right to data portability
- Right to object to processing
- Rights related to automated decision-making
Your continued use of our website and services constitutes acceptance of this Privacy Policy.